FREQUENTLY ASKED QUESTIONS

1. Is there a comprehensive document detailing the rules & regulations of the Center?
   Yes, it is called the Event Planning Guide and it is available on our web site under Event Services – Event Planning Guide tab.
    
2. What is the role of the event manager that will be assigned to me?
   At the Atlantic City Convention Center we value your business and are partners in the success of your event. Once you sign your license agreement an Event Manager will be assigned to you and will contact you before your event, be with you for your entire event and follow up with you upon the conclusion of your event. The primarily responsibility of your Event Manager is to gather and communicate your event information to our various in house operating departments as well as make sure your event is in compliance with the rules & regulations of the Center and ensure your event runs smoothly. The role of your Event Manager is extension of your team and primary source of building information.
    
3. What additional costs can I expect to incur other than rent?
   Your event manager will provide you with an itemized event estimate based on your event’s specific needs. However, based on the requirements of your event some of the following charges may apply. Electrical, audio-visual, catering, decorator labor, inventory rental, cleaning services, & security etc.
    
4. What is included in a meeting room rental?
   A one time set up includes theatre(chairs only), classroom(6’ x 18” tables) or conference style(u-shape, hollow sq. etc.) along with a lectern, riser, and (2) display or registration tables. We top the first row of classroom and conference style sets at no additional charge. Additional amenities such as head table water, pads & pens are not included in the one time set. To make arrangements for these please contact your sales or event manager for more details.
    
5. Can I ship product/materials to the Center?
   The Center does not accept advance materials or freight. Due to limited space all freight, packages etc. must be shipped to your service contractor and delivered to the Center during the designated move in period. In cases where service contractor ‘s are not contracted, i.e. small events held in meeting rooms, arrangements may be made with our business center located in our Atrium lobby. The UPS Store contact number is 609-449-2280.
    
6. Can I bring in and set up my own computers?
   Exhibitors can set up max of (1) personally owned or rented computer per 10’ x 10’ booth on the exhibit floor. Computers whether personally owned or rentals in non-exhibit areas such as registration and meeting rooms must be set up by our Client Utilities Department. For more details regarding contact our Client Utilities Department at 609-449-2291.
    
7. Is the Atlantic City Convention Center a union facility?
   Yes, based on the needs of your event certain union jurisdictions apply. Please see your event manager for more details.
    
8. Who is the food & beverage provider at the Center?
   Ovations is the exclusive food and beverage provider at the Center. For information contact the Director of Sales 609-449-2058.
    
9. Who is the audio-visual provider at the Center?
   Presentation Services Audio Visual (PSAV) is our in house preferred audio visual company. PSAV is exclusive on labor. For further information contact the Director of Sales at 609-449-2237.
    
10. Who handles security at the Center?
    The Center’s Public Safety department maintains 24 hour coverage of perimeter areas, internal corridors and the life safety alarm system. Based on the needs and nature of your event, show security will be needed. Strike Force Security services is our event security provider. The cost of event security is the responsibility of the licensee. Please contact your event manager for more information and/or for a detailed show security plan and proposal.
     
11. Is there on site parking available at the Center?
    Yes, the Center has a covered garage with parking available for 1,400 cars and an outdoor lot containing 400 spaces. In addition there are numerous public garages and lots located within walking distance of the Center. If additional parking for your event is needed contact your event manager to discuss options. Parking in our covered garage is $12/ for the first four hours, $2 for the 5th hour and $1 for each additional hour. Our exterior lot is $15 per day per space.
     
12. As an exhibitor can I set up my own booth?
    Yes, exhibitors may set and dismantle their own booths up to a 10’ x 20’ booth space provided they use full time exhibitor employees without the use of power tools. Booths larger than 10’ x 20’ are subject to union jurisdiction. Please contact your service contractor to discuss specifics regarding union work rules on the exhibit floor and loading dock.
     
13. Who handles electrical, plumbing, telecommunications and internet services in the Center?
    The Center’s Client Utilities department handles the above requests. For further information regarding these services contact 609-449-2291. Limited power is available in all meeting rooms through the convenience outlets and is included in the rental of the space. Additional power may be placed in meeting rooms for an additional fee.
     
14. Can you create meeting room diagrams for me to view?
    Absolutely, we utilize “Meeting Matrix” to create our certified meeting room diagrams and your Event Manager would be more then happy to create a diagram to show you the layout and look of your set up.
     
15. Is Atlantic City directly accessible by airplane or by train?
    Yes, flights are available to Atlantic City International Airport which is 20 minutes away by car. The NJ Transit train station is connected directly to the Center.
    
    
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